Skills and experience

I have particularly strong skills in five areas. Below are highlights from my recent work and experience aligned to these. For more details of my experience, please take a look at my CV on LinkedIn.

Lead & manage

Recent projects include:

1. Leading and advising on the development of purpose-driven involvement and engagement in data analytics.

2. Re-designing face-to-face improvement training for virtual delivery; and delivering to multiple groups.

3. Creating a structure and approach for a local ‘NHS as an anchor institution’ programme.

4. Managing the development of a regional health & care partnership innovation fellowship, including recruiting relevant innovators.

Working Group Member (Global Overall Adult Health) - International Consortium for Health Outcomes Measurement (ICHOM)
2017-21

Leadership coach & mentor - New Zealand Business Women’s Network
2018-20

NeXT Director - Hounslow and Richmond Community Healthcare NHS Trust
2018

Deputy Director - UK Improvement Alliance
2016-17

Editorial Board Member - Health Expectations journal
2015 - present

Patient Insight and Involvement Lead - UCLPartners
2014-16

Lead Governor - University College London Hospitals NHS FT
2011-16 

Design & facilitate

Foundations in Patient Experience (open course) - Point of Care Foundation
2020 - present
Design and delivery of 32hrs of virtual learning and discussion as professional development for people working on patient experience within healthcare.

Topic selection patient involvement workshop
2020
2hr virtual workshop with 30 patients and carers to deliberate on patient priorities.

Board Away Days - Community NHS Trust
2018 & 2019
Focused on systems leadership through a time of change and coordinated patient-centred care.

ImprovementX - UK Improvement Alliance
2017
Five days of digital and face-to-face content.

Involvement Leads Forum & Masterclasses - UCLPartners
2014-16
Quarterly opportunities for staff to network and learn together with practical workshops on specific 'challenging' topics.

UCLPartners Education Conference
2015
Educating for person-centred care theme with >40 patients involved throughout.

Future of Health Conference
2014
Designing and developing content and opportunities for significant patient involvement.

Train & inspire

Foundations in Patient Experience (bespoke and open courses) - Point of Care Foundation
2019 - present

Advanced Facilitation Skills training - Point of Care Foundation
2019 - present
Developed, adapted and ran training on advanced facilitation skills including understanding bias, power dynamics, guiding groups through conflict & challenge.

Sweeney Programme (person-centred quality improvement) - Point of Care Foundation
2018 - present
Delivering training focused on a range of person-centred tools and techniques, alongside improvement fundamentals.

NED Inductions - NHS Providers
2016-17
Providing training on community engagement.

Introduction to Quality Improvement - UCLPartners
2015-16
Bimonthly one-day sessions to upskill staff.

Leadership Development Programme - UCLPartners
2015-16
Understanding & improving quality of care.

Whole System Change - London Voluntary Services Council
2015
Co-production opportunities between voluntary and healthcare services.

Speak & write

Speak: Annual conference - Health Services Research UK (2021)

Write: Case study focused on embedding innovation in a health & care partnership (2021)

Write: Involvement for Better Data: A Guide to Action (2020)

Speak: ‘I wish I had known’ report launch - Compassion in Dying (2018)

Speak: Annual Conference - National Voices (2018)

Write: Supporting the Schwartz Community in the UK and Ireland through Networks - Point of Care Foundation (2017)

Speak: ImprovementX - UK Improvement Alliance (2017)

Speak: Annual Conference - NHS Providers (2016)

Speak: Digital Health London Launch (2016)

Write: Strategic Narrative on Patient Insight and Involvement - UCLPartners (2016)

Write: Learning what high quality compassionate care means - Patient Experience Journal (2014)

Write: A vision for integrated care with collaborative care at its heart whilst delivering quality and value (2014)

Improve & innovate

Embedding human-centred approaches and providing advice and support in improvement and innovation projects and programmes:

• 100,000 Genomes Project

• Cancer care

• Cardiovascular services

• Children’s services

• Communities of practice and networks

• Digital health and informatics

• Education

• End of life care

• Health data analytics and research

• Infection, immunology, and inflammation

• Integrated care

• Mental health

• NHS Innovation Accelerator

• Older people and aging

• Pain

• Patient safety 

• Patient experience measurement

• Quality improvement and value

• Research

• Self-management

• Shared decision-making

• Social value

• Stroke care

Learn & develop

NExT Director Programme (NHS Improvement)
2018

Primary Care Improvement Leader Programme (NHS England)
2017/18

Engaging Citizens: A Game Changer for Development - EdX MOOC (World Bank)
2017

NHS Network Leadership Programme (NHS England)
2016

Design Kit: The Course for Human-Centred Design (IDEO.org)
2016

Train-the-trainer: Introduction to Quality Improvement & Measurement for Improvement (UCLPartners)
2015

Healthcare Innovation and Entrepreneurship (Coursera MOOC - Duke University)
2014